The other week, I had an early morning doctor’s appointment. Without getting into the details, my interaction at check-in and check-out was uneven at best. One person was fine. Another was clearly not.It left me thinking - she’s in her 20s. Does her employer know...
I read about Jimmy Gracey this week. If you haven’t yet, take a few minutes to read his story.Jimmy was from Illinois. He attended a private school, like you did. He played hockey - by all accounts, he was talented, committed, and loved by his...
You may have noticed this sticky note on my monitor over the years. I kept it there because this is harder than it sounds. It still is. I’ve learned that reacting - especially in frustration - hands over control. It shifts your focus, your energy, even...